Accent Group choose TPTracker for gathering tenant feedback
The Accent Group recently chose TPTracker software to support their new approach to tenant engagement.
Correlation between Net Promoter Scores and Overall Satisfaction
Many questionnaires designed to evaluate customer experience now include both a NET PROMOTER SCORE question and a SATISFACTION question. Do we need both?
Online surveys more effective at picking up negative feedback
More evidence is emerging from TPTracker SURVEY users that online surveys pick up negative feedback more effectively than postal methods.
Stop trying to delight your customers
An article by the Harvard Business School challenges the idea that 'Overall Satisfaction' is the most appropriate target to use when measuring service delivery standards. Should you be trying to delight your customers?
Wealden District Council chooses TPTracker
Wealden District Council’s Housing Service has chosen TPTracker as its preferred solution for a Tenant/Resident Participation IT system, enabling them to contact, manage and record participation with their tenants and other residents in the district.
Online surveys show lower satisfaction
Survey responses obtained online are showing generally lower levels of satisfaction than those obtained by other methods. The latest 'TPTracker Report' investigates whether this is simply, as one might assume, due to more younger people responding online.
New survey dashboard in TPTracker
A new widget has been added to the TPTracker Survey Dashboard which gives users the flexibility to choose the questions/questionnaires they wish to display:
Automated Survey Alerts
Tracker has a new survey feature to help when you need to react quickly to a tenant’s survey response.
New Online Surveys option
Tracker already offers a range of survey methodologies for you to use in any combination:
• SMS/Text surveys
• Postal surveys
• Telephone surveys
• Face to Face surveys
Now you can give your tenants the additional option of completing online surveys.
News Tracker: 03 Dec 2015
Red Kite wants more feedback and quicker
Red Kite Community Housing is adopting a new approach to gathering customer feedback and has signed a two-year deal with Arena Partnership to help deliver it.
[caption id="attachment_1878" align="aligncenter" width="350"] Neil Venables of Red Kite and Alan Marshall of Arena signing a two-year partnership agreement[/caption]
