Accent Group choose TPTracker for gathering tenant feedback
The Accent Group recently chose TPTracker software to support their new approach to tenant engagement.
TPTracker and GDPR Compliance
TPTracker has many features which can help users comply with GDPR requirements by ensuring data is stored safely and used appropriately.
DATA CONTROLLER AND DATA PROCESSOR
The TPTracker licensee is legally the ‘Data Controller’ and therefore the owner of the data held in TPTracker. They are responsible for GDPR compliance with respect to what data is held and how it is used.
Correlation between Net Promoter Scores and Overall Satisfaction
Many questionnaires designed to evaluate customer experience now include both a NET PROMOTER SCORE question and a SATISFACTION question. Do we need both?
TPTracker Version 2017.2 releasing July 2017
The changes included in the second phase of the 2017 TPTracker Upgrade are aimed at further improving navigation and ease of use.
Online surveys more effective at picking up negative feedback
More evidence is emerging from TPTracker SURVEY users that online surveys pick up negative feedback more effectively than postal methods.
2017 TPTracker Free Updates Announced
The latest FREE updates to TPTracker software will be released in May and June 2017. These will include improvements to the Login process and the Profiles Module making it quicker to login, easier to navigate and giving you even more options for profiling your database.
Version 2017.1 releasing late May 2017
V.2017.1 Upgrade User guide
FASTER LOGIN
There will be no need to select ‘Group’, just enter your email and password and TPTracker will recognise you and direct you to the correct site.
Stop trying to delight your customers
An article by the Harvard Business School challenges the idea that 'Overall Satisfaction' is the most appropriate target to use when measuring service delivery standards. Should you be trying to delight your customers?
Wealden District Council chooses TPTracker
Wealden District Council’s Housing Service has chosen TPTracker as its preferred solution for a Tenant/Resident Participation IT system, enabling them to contact, manage and record participation with their tenants and other residents in the district.
Standardising outcome measures
The Communities Team at Plymouth Community Homes is using the TPTracker Support package to ensure records of activities, costs, staff time, client impact and overall outcomes are standardised across all programmes.
Changing needs / changing software
The Customer and Community Engagement Team at Stockport Homes used TPTracker Participation module for many years, but changing priorities and reporting requirements meant the Support package would meet their needs better.
