In these unprecedented times, TPTracker users are really going all out to help and support their customers. Rooftop Housing is a prime example. They have this week started a survey programme to contact their older tenants and understand their individual needs.
The Accent Group recently chose TPTracker software to support their new approach to tenant engagement.
East Anglia Anchorage Trust is a charity based in Great Yarmouth, supporting young people from Homelessness into Employment.
TPTracker has many features which can help users comply with GDPR requirements by ensuring data is stored safely and used appropriately.
DATA CONTROLLER AND DATA PROCESSOR
The TPTracker licensee is legally the ‘Data Controller’ and therefore the owner of the data held in TPTracker. They are responsible for GDPR compliance with respect to what data is held and how it is used.
Many questionnaires designed to evaluate customer experience now include both a NET PROMOTER SCORE question and a SATISFACTION question. Do we need both?
The changes included in the second phase of the 2017 TPTracker Upgrade are aimed at further improving navigation and ease of use.
More evidence is emerging from TPTracker SURVEY users that online surveys pick up negative feedback more effectively than postal methods.
The latest FREE updates to TPTracker software will be released in May and June 2017. These will include improvements to the Login process and the Profiles Module making it quicker to login, easier to navigate and giving you even more options for profiling your database.
Version 2017.1 releasing late May 2017
V.2017.1 Upgrade User guide
FASTER LOGIN
There will be no need to select ‘Group’, just enter your email and password and TPTracker will recognise you and direct you to the correct site.
An article by the Harvard Business School challenges the idea that 'Overall Satisfaction' is the most appropriate target to use when measuring service delivery standards. Should you be trying to delight your customers?
Wealden District Council’s Housing Service has chosen TPTracker as its preferred solution for a Tenant/Resident Participation IT system, enabling them to contact, manage and record participation with their tenants and other residents in the district.
